Title:Tehcnical Support Officer/ Helpdesk Support – Level 1
Position Reports to:Technical Support Team Leader
Position Type:Permanent Employee
Level 1 commences with phone support for STREAMS customers, monthly server health checks, generating user certificates, hardware configuration, and sales and repairs for Field Processors.
An employee at this level undertakes initial professional tasks of limited scope and complexity, such as minor phases of broader assignments.
Under supervision from supervisors as to method of approach and requirements, the employee performs normal professional work and exercises individual judgment and initiative in the application of principles, techniques and methods.
In assisting more senior professional information technology employees by carrying out tasks requiring accuracy and adherence to prescribed methods of information technology analysis, design or computation, the employee draws upon advanced techniques and methods learned during and after the undergraduate course.
Training, development and experience using a variety of standard procedures, enable the employee to develop increasing professional judgment and apply it progressively to more difficult tasks at Level 2.
Decisions are related to tasks performed, relying upon precedent or defined procedures for guidance and recommendations are related to solution of problems in connection to the tasks performed.
Work is reviewed by supervisors for validity, adequacy, methods and procedures. With professional development and experience, work receives less review, and the employee progressively exercises more individual judgment until the level of competence at Level 2 is achieved.
Key Responsibilities and Delegations
Ad-hoc technical support and problem resolution;
System deployments and upgrades;
Preventative maintenance tasks;
Willingness to be on-call from time to time when required;
Software and hardware configuration and testing.
Degree in Information Technology – or relevant industry experience.
Previous Customer Service or Helpdesk experience.
VMware Administration – 1+ year operational or administrative experience.
SQL administration skills – 1+ year experience including the use of TransactSQL.
Windows 2008 server administration.
Linux Operating System experience.
Experience documenting procedures.
Self-Assessment with Team Leader and Group Manager, review (to be documented).
Apply using the link below or call Nithin on 0433 212 134 with Ref Number:12503 and send your updated resume
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.
Job Ref: 12503