- Level One Support
- 6 month contract
- Multiole roles
You will be the first point of contact for any IT related issues and requests across 10,0000 end users. A successful candidates will be joining an established team of Level 1 Service Analyst. This initially a 6 month contract will a definite possibility for extension.
Role
- Provide Level 1 support within a supportive and empathetic environment
- Monitor queues to ensure SLA\’s are achieved and contractual arrangements are satisfied
- Be willing to work as part of an \”on call\” arrangement out of business hour – this many only occur once a month
- Actively attend debriefing of escalated calls
Requirements
- IT related qualifications
- Previous customer service experience essential
- Excellent phone manner
- Passion to deliver quality service
- Active Directory experience desirable
- Exposure to Windows XP, 7 and 8
- Australian experience essential