- Part time Service Desk Analyst
- Level 1/ 2 Support
- Melbourne CBD location
Part-time Level 1/2 Service Desk Analyst role with immediate start!
8-4 Wednesday – Friday
- Monitor queues to ensure SLA\’s are achieved and contractual arrangements are satisfied
- Aim to provide a first call resolution to every issue
- Actively attend debriefing of escalated calls
- Minimum 12 months experience in a busy technical Service Desk telephone/ email based environment
- Hands-on experience with COTS or In-house Ticketing software a must!
- Working knowledge of Active Directory and Group Policies
- Exposure to Windows XP, 7 and 8
- IT related qualifications
- Excellent phone manner
- Passion to deliver quality service
Apply now by sending your CV in word format or call Cass on 03 8506 6578 for a confidential discussion quoting reference #12203.