Level 18/1, Nicholson St, East Melbourne VIC 3002
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Job Ref: 12636

  • 12 Month Contract Position
  • Port Macquarie Location
  • Service desk Officer with good experience in Windows,idevices
  • Strong communication skills are essential for this position

Our client is currently sourcing for a Service Desk Officer with

  • Understanding of the underpinning knowledge of the qualification relevant to the role
  • Practical Knowledge of customer service techniques in an IT environment
  • Practical knowledge of enterprise email services and office product software
  • Working knowledge of policies and procedures relevant to this role
  • Application knowledge IT security frameworks, system security, controls and implementation of associated risk management processes
  • Working knowledge of computer operations and software and systems relevant to this role

To be suitable for this position, candidate must have

  • Practical experience in delivering professional telephone support in a large corporate environment, to effectively manage customers and their expectations
  • 12 month practical experience in an I.T. technical service environment providing remote support service
  • Minimum 12 months experience supporting Windows 7 or later operating system
  • Communication, interpretation and customer service skills
  • Experience supporting office productivity software e.g. Outlook, Microsoft Office 2010 and later
  • Experience in applying computer operations and business systems applicable to the role
  • Experience with setting up and use of iDevices (iphones and ipads)
  • Ability to understand and apply IT security framework, system security, controls and implementation of all associated risk management processes to assist Service Desk to meet IT Service Level Agreements

How to apply:
Please apply using the link below or call Deepthi on 03 8506 6587 to have a confidential discussion. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.

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