Jobs – Adaps

SERVICE DESK OFFICER

Seeking an experienced Service Desk Officer for a 2 month initial contract with possible extensions in Port Macquarie NSW. ASAP Start.

RESPONSIBILITIES:

Delivering professional telephone and email support to effectively manage customers and their expectations

REQUIREMENTS:

Understanding of the underpinning knowledge of the qualification
Practical Knowledge of customer service techniques in an IT environment
Practical knowledge of enterprise email services and office product software such as Microsoft Office 2010
Working knowledge of policies and procedures
Application knowledge IT security frameworks, system security, controls and implementation of associated risk management processes
Working knowledge of computer operations and software and systems
Practical experience in delivering professional telephone support in a large corporate environment, to effectively manage customers and their expectations
12 month practical experience in an IT technical service environment providing remote support service
Minimum 12 months experience supporting Windows XP or later operating system
Experience supporting enterprise email services
Experience supporting office productivity software e.g. Microsoft Office 2010
Experience in applying computer operations and business systems applicable
Ability to understand and apply IT security framework, system security, controls and implementation of all associated risk management processes to assist Service Desk to meet IT Service Level Agreements
Relevant tertiary qualification(s) – Certificate III in Information Technology
MCP certification
Unrestricted work rights in Australia.