- Senior Support Engineer
- 8-Months Contract (Potential for Extension)
- Location: Fully Remote – Australia
- Client: Major Utility Company
- Compensation: Daily Rate: $900 – $1100 (Incl Sup)
- Australian Permanent Residency Visa or Citizenship
- Must possess development background, offering expertise in application support, development, and maintenance, with a primary focus on supporting applications and mentoring graduates in basic support tasks for the team.
The Senior Support Engineer is responsible for providing top-tier application support for Client’s enterprise applications. You will be a key player in maintaining, enhancing, and troubleshooting these applications to ensure they meet the highest standards of performance and reliability. This role encompasses incident resolution, problem management, reporting, and proactive development support.
- Application Support: Provide expert-level support for Client’s enterprise applications, ensuring that they function effectively and meet business requirements. Resolve incidents and service requests in accordance with SLAs.
- Operational Problem Management: Identify, investigate, and resolve complex operational problems, applying advanced troubleshooting techniques to minimize downtime and disruption.
- Incident Management: Respond to and manage incidents promptly, coordinating with cross-functional teams to ensure timely resolution and minimal impact on business operations.
- Reporting: Develop and maintain reports and dashboards to monitor the health and performance of enterprise applications. Analyze data to identify trends, potential issues, and areas for improvement.
- Application Maintenance: Collaborate with development teams to perform routine maintenance tasks, including updates, patches, and upgrades, to ensure application stability and security.
- Documentation: Create and maintain comprehensive documentation related to application support procedures, incident management, and troubleshooting guides for reference by the support team.
- Stakeholder Communication: Effectively communicate with business stakeholders and IT teams to gather requirements, provide updates, and manage expectations.
- Continuous Improvement: Proactively identify areas for process improvement, automation, and optimization of support processes.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience in troubleshooting complex technical issues and providing innovative solutions.
- Strong understanding of ITIL or other IT service management frameworks.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
- Certifications in relevant technologies or IT service management (e.g., ITIL) is a plus.
- Knowledge of enterprise development tools, standards, methodologies, and platforms is preferred.
How to apply:
Please apply using the link below or call Ricky Marsh – 0480 024 289 further details. Applications closes based on the volume of applications received.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.