- Senior Service Desk Officer – Contract
- Grafton – NSW – Large Utility Company
- 9 Month contract – $300 per day (incl super)
SENIOR SERVICE DESK OFFICER
Seeking an experienced Service Desk Officer for a 9 month contract role in Grafton NSW.
- Senior Service Desk Officer
- Grafton – NSW – Large Utility Company
- 9 Month contract – $300 per day (incl super)
RESPONSIBILITIES:
- Provide professional telephone advice and support to stakeholders to effectively manage calls to resolution using Service Desk software and a processes
- Provide Level 2 technical customer support services to achieve business objectives and optimise customer satisfaction
- Provide assistance in escalation management so that call resolution times and customer satisfaction levels are optimised.
REQUIREMENTS:
- Practical working Knowledge of service desk operations and customer service needs relevant to the role
- Sound conflict resolution techniques required in a large geographically diverse organisation
- Sound technical knowledge to support IT operations
- Knowledge of Software distribution and packaging
- Working knowledge of policies and procedures relevant to the service desk role
- Knowledge of computer operations, business systems and programs relevant for the role
- Experience in using call logging software e.g. Service Manager 9 or similar
- Experience in working in a Service Desk environment
- Strong communication, interpersonal and customer service skills
- Experience working with Windows Operating Systems, the Microsoft Office Suite and associated applications
- Relevant tertiary qualification(s) – minimum – Certificate IV in Information Technology
- MCP certification
- Unrestricted work rights in Australia.
Apply here or contact Damian on 02 9253 4300. Applications close 09/10/2014.