Level 18/1, Nicholson St, East Melbourne VIC 3002
Print Job:

Job Ref: 12208

  • Location : Melbourne CBD
  • Contract Position : 6 Months

Our client is currently sourcing for a Project Manager with :

  • 5 to 10 years industry experience in project management;
  • Accountable for achieving the objectives of the project as defined and agreed to in the Project Management Plan;
  • Manage cross-functional and BAU resources to establish a specialist support function;
  • Familiar with IVR and LiveChat contact centre technologies;
  • Familiar with contact centre cost modelling, resourcing and performance measurement metrics;
  • Co-ordinate testing of business processes and customer trials;
  • Collate all feedback and defects raised during testing and trials and facilitate process of allocation to correct group for allocation;
  • Manage stakeholder expectations in terms of customer experience during email migration;
  • Excellent communication skills and ability to influence and work with resources who are not dedicated to the project;
  • Motivated and prepared to work in a high pressure project environment.

Skills Required

  • TDP (Technology Delivery Process) – Waterfall delivery methodology;
  • Understanding of Agile Project Management methodologies;
  • MS-Project;
  • Microsoft Office (e.g. Word, PowerPoint, etc.);
  • Understanding of telecommunication network technology;
  • High degree of stakeholder management experience;
  • Budget estimating;
  • Schedule planning;
  • Proven track record with project management of complex \’First Application Release\’ new development/discretionary projects of work.

How to apply:
Please apply using the link below or call Deepthi on 0404 891 109 quoting reference number #12208 . Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.

Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.

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