- 6 Month Contract Position
- Good experience in IT Hardware along with coordination experience is a MUST
- Proven experience in Excel, VBA
Do you enjoy providing outstanding customer service within a large helpdesk/ service desk environment? Do you want to work for a well-known & respected brand in a picturesque south-eastern suburb? Then look no further!
- 6 Month Contract Position
- South Eastern Suburbs Location
- Good experience in IT Hardware along with coordination experience is a MUST
- Proven experience in Excel, VBA
Our large client is currently sourcing for a Hardware Support Coordinator with
- Co-ordinate ad-hoc requests, manage escalations, investigate root cause and ensure that IT hardware is maintained in good working order at all times
- Provide Support standards and solutions to business needs within technical area of expertise
- Perform root cause analyse on complex hardware problems and determine best corrective action
- Identification of ad-hoc remediation works including developing instructions and standards for works being undertaken
- Establish and develop reporting automation within technical area of expertise
- Problem trends to identify candidates for hardware lifecycle replacement, remedial maintenance or non performing hardware. Taking the lead in technical investigations and possible defects
- Proven technical understanding of IT hardware industry and technologies
- Proven capability working in a large scale, complex and distributed store environment
- Experience in prioritising multiple high priority tasks and time management
- Effective verbal and written communications skills
- Proficient in use of MS Office (in particular excel and VBA)
- Preferable ITIL certified and Kepner Tregoe trained
Apply now by sending your CV in word format or call Deepthi/Nick on 03 8506 6587 for a confidential discussion quoting #12425