Level 18/1, Nicholson St, East Melbourne VIC 3002
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Job Ref: 11627

  • Melbourne CBD location
  • Multiple initial contracts with likely extensions to March 2016
  • Immediate start!

We are currently looking for highly motivated 1st/ 2nd level desktop support analysts to join a team within a large, well-known and reputable organisation in the CBD. You will be the first point of contact for any IT related issues across 3,000+ end users.

Initially there are multiple short-term contracts available, however extensions to March 2016 are likely.


  • Providing level 1/ 2 floor walking support to internal customers in order to analyse and solve their computer problems as rapidly and effectively as possible
  • Liaise with service desk team as required to resolve incidents and problems
  • Support and troubleshooting Windows 7, Windows 8.1 , Microsoft Office 2013 and any other authorised desktop applications
  • troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Dealing with hardware and application support queries and issues reported to the service desk and escalated to the Desktop Support Administrator
  • Provide user data and application recovery when required
  • Outlook support, issues with email, connectivity
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software


  • Tertiary qualifications in IT
  • Minimum 12 months experience in a busy technical Desktop Support environment
  • Hands-on experience with COTS or In-house Ticketing softwares a must!
  • Installing, configuring and supporting Microsoft Windows XP/ 7/ 8 & Office 365
  • Australian local work experience essential

Apply now for immediate consideration by sending your CV in word format.