- Leading Utility Organisation l Great Culture l Flexible work arrangements due to Covid-19 restrictions
- South Eastern Suburbs l 25 hours per week or 5 hours a day shift (part time role, ongoing opportunity with the view to convert to a permanent role)
- Shift work on a rotating roster from Mon to Friday – 8am -1pm and 1pm-6pm
Multiple opportunities available for driven and passionate individuals to join leading Utility Organisation. Work among the best in the customer contact center services team.
Key Skills / Responsibilities:
- Answer a high volume of inbound customer calls
- Provide a positive customer experience
- Provide prompt, reliable and accurate information to customers while maintaining effective communication
- Accurately log all interactions in the internal database.
- Providing exceptional customer service to all consumers as well as internal and external stakeholders
Experience:
- Previous experience in a similar customer service environment or Call Center role preferred
- Have the flexibility to work with a rotating roster
- Enjoy following processes and solving problems
- Be motivated to provide great customer service to clients
- Be able to demonstrate intermediate computer skills
- Demonstrate the ability to navigate through multiple computer applications servicing customer interactions
- Be able to work within a team environment
- Demonstrate excellent communication skills both written and verbal
- Contact center experience highly regarded
- Be able to work within a team environment
This is an exciting opportunity to join a dynamic and vibrant team, all training provided!
The successful applicant will be rewarded with an attractive hourly rate and exceptional hands on training.
How to apply:
Please apply using the link below or call Lisa on 0390 216 986 / Nitin on 0433 212 134 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.