Level 18/1, Nicholson St, East Melbourne VIC 3002
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Job Ref: 12721

Analyst Programmer, Tallyman Support

Purpose of the Role:
This role is responsible for providing technology based support services for applications software within the Collections area within the CRM & Lending Team to meet Business needs.
Job title: Analyst Programmer, Tallyman Support
Duration: Full time
Location: Docklands


  • Incident Management: Restoration of services as quickly as possible to minimise the negative impacts of incidents and outages to our Bankers and Customers.
  • Problem management: Reduce the impact of technology incidents by identifying the underlying root cause and ensuring remedial action is taken by client and other support teams – such as IBM, Telstra or Oracle.
  • Disaster Recovery: Work with Technical Service Owners to ensure that plans are in place for restoring technical services in the event of a disaster at our major data centre.
  • Change: Review of changes impacting our applications working closely with the Delivery teams to ensure changes are implemented in an efficient and effective manner – while keeping our services \’Always on\’.
  • Application Performance: Monitoring of Technical Service Level Agreements ensuring our applications are performing as expected.
  • Have completed and passed ITIL Certification.
  • Communicate with influence by engaging and inspiring others.
  • Build strong relationships and extensive networks.
  • Demonstrate focus on continuous improvement and innovation.
  • Have a strong understanding of the link between Technology and our Customers.
  • Manage risk by having a strong understanding of the impacts of change.
  • Have an agile approach to analysis and problem solving.
  • Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
  • Delivery to PU Yearly plan:
  • Accurate and timely team play submissions.
  • Keep to agreed Recovery Rate
  • Leave for team taken within Enterprise guidelines.
  • BAU Cost reduction initiatives as required

How to apply:
Please apply using the link below or call on 03 8506 6553 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.

Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.
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