Tailored Solutions to meet
specific business requirements.
Salesforce Testing
Adaps has evolved into one of the premier global information technologies (IT) service providers over the last few years. We have achieved this status by consistently delivering real value and rapid results.
Adaps has strong Global presence in various countries with an extensive pool of resources experienced in Implementation, Upgrade and M&S (Maintenance & Support) of Salesforce, MS Dynamics, ZOHO, Automation Anywhere and Oracle E-Business Suite.
Salesforce Services
What we delivered
Challenge
Adaps Solution
Benefits
Challenge
- With their existing system QSS, Registration module for the new user was missing. Also for the existing users sometime the irrelevant records were displayed. Hence breach of security was existing for the subscribed user.
- Clumsy, non-user friendly and asynchronous Renew Process for Subscription.
- Slow and non-responsive existing website with no plug and play for new products.
- Users had inability to see important key feature related to their subscription like Edit Payment method, Edit Contact Details, raise support tickets, Add new Payment methods, Claim missed Issue, Suspending the subscriptions Setting preference for communication for the users.
- Existing system was incapable of handing multiple subscription for a particular user.
Adaps Solution
- Well designed Smart Registration process was implanted to New user keeping the security aspect for the Subscribed user. It could handle subscriber's uniqueness.
- Renewal Process got synchronized and communities provided, user interacted system to subscribers. User could see renew options available to them and choose the renewal package as per need.
- Salesforce Community provided subscribed users a friendly platform that is plug and play and with on demand presence. With the portability of the salesforce Mobile compatibility was also and extra added advantage for the user.
- Subscribed user got the additional important key feature related to their subscription like Edit Payment method, Edit Contact Details, raise support tickets, Add new Payment methods, Claim missed Issue, Suspending the subscriptions and setting preference for communication of users.
- Multiple subscription were handled easily, and user could see in his account for what subscription he/she is registered for in a grid.
Benefits
- As a result of the well-defined registration process, more user could register, and user could easily subscribe.
- Client revived its business by user renewing the subscription through the implementation of this community.
- Client Satisfaction up 40%.
Key
Differentiators
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What Says Our
Happy Clients About us
Our capabilities are proven through a track record of ‘0’ escalations and 100% client sustenance to date.